Return & Refund Policy

Return & Refund Policy

If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email (support@evercross.eu) at first.

Please note: In principle, accessories products, in addition to damaged goods, do not accept returns, please verify the product accessories model of the order.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out. 

General Return Process

• Initiate a return: Please email us at support@evercross.eu with photos and/or videos of the items and let us know your valid proof of purchase, such as an order number, receipt, invoice, etc. Our customer service staff will determine the eligibility for your return request within 3 business days.
• Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.
• Refund or exchange: when we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

Return & Exchange Conditions

• Items returned without authorization will not be accepted.
• Items must be returned within 30 days after you receive them.
• All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• When returning or exchanging items, customers must use a shipping method providing tracking information.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
• If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at support@evercross.eu.

Please Note: we do not refund our original shipping cost.

Return Charge

• If the return is due to our problems (such as: the goods received are damaged or not correct), and the consumer is not required to bear the shipping fee for this reason.
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the customer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• No restocking fee to be charged to the consumers for the return of a product.

Used products

We do not offer a return service for used articles, except in extreme cases of breakage/failure.*Please note: Only genuine purchases from Official Website will be accepted on this site. This means that if you have obtained a product from another sale such as Amazon, Walmart. You should request a return from them and not Official Website.

Non-returnable items

• On sale items or gift cards are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Contact us   support@evercross.eu